Questions about delivery and collection

{ "@context":"http://schema.org/", "@id": "https://www.homedeluxe.de/en/shopping/faq/questions-about-the-order-process-and-complaints-about-the-goods#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"How are the goods shipped?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Depending on the article, our goods are either delivered to the customer by a forwarding agent, by parcel service or by our in-house drivers. In the case of self-delivery, we contact the customer to arrange the delivery date. If delivery is by a forwarding agent, the customer will be contacted approx. 10-15 working days before delivery to arrange the delivery date."}},{"@type":"Question","name":"Are there any special rules for island shipping?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Since our shipping company incurs additional costs for deliveries to islands, higher shipping costs are incurred here. However, to keep these costs low, we calculate these costs individually for you each time. Please contact our shipping team to find out the exact price of the delivery.Phone: 0 57 43 \u2013 603 919 400Email: info@home-deluxe-gmbh.deHigher shipping costs may apply in the following regions\/islands:18565 F\u00e4hrinsel25845 Elisabeth-Sophien-Koog25845 Nordstrand25845 Nordstrandischmoor25845 Suedfall25849 Pellworm25849 Suederoog25859 Hooge25863 Langeness25869 Groede25869 Habel25869 Oland25938 Alkersum25938 Borgsum25938 Dunsum25938 Midlum25938 Nieblum25938 Oevenum25938 Oldsum25938 Suederende25938 Utersum25938 Witsum25938 Wrixsum25938 Wyk25946 Nebel25946 Norddorf25946 Wittduen25980 Rantum25980 Sylt-Ost25980 Westerland25992 Jugenseeheim Kassel25992 List25992 Vogelkoje25996 Wenningstedt25599 Kampen26465 Langeroog26474 Spiekeroog26486 Wangerooge26548 Norderney26571 Juist26571 Nordseeinsel Memmert26579 Baltrum26757 Borkum27498 Helgoland27499 Hamburg-Insel Neuwerk83209 Herrenchiemsee83209 Prien83256 Chiemsee83256 Frauenchiemsee"}},{"@type":"Question","name":"What is the average delivery time for the goods to arrive?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"As soon as the accounts department has established that the payment has been received, the goods will be released for despatch. The delivery time is usually 10-20 working days."}},{"@type":"Question","name":"What does \u2018delivery to the kerbside\u2019 mean?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"This means that the goods normally only have to be delivered to the front of the property. However, with a little negotiating skill, the forwarding agent will help you to place the goods where you want them. However, it is not obligatory under any circumstances and, due to the time pressure on the employees, it is also not feasible. We therefore ask that you ensure that sufficiently strong relatives, friends or neighbours are available when you deliver heavy items."}},{"@type":"Question","name":"Do you get a discount on shipping when you buy multiple items?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, in certain cases it is possible to get a discount on shipping costs. However, we can only provide you with this information on request, as bundled shipping is calculated based on the weight and dimensions of the goods."}},{"@type":"Question","name":"Can I track my goods online with a tracking number?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Unfortunately, this service is not yet available to us, but it will be offered to our customers in the near future as an additional service."}}] }